Refund Policy

Last updated: January 1, 2026

At CASTIATOR, we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains the circumstances under which refunds are available, the process for requesting one, and applicable exceptions.

1. General Policy -- No Refunds After Activation

All subscription purchases are final once an account has been activated. Because our Service provides immediate access to digital streaming content upon payment, we are unable to offer refunds after your account credentials have been delivered and activated. This policy is consistent with standard practices for digital subscription services and is compliant with applicable consumer protection laws in Canada.

We strongly encourage you to take advantage of our Try 1 Month before purchasing a paid subscription.

2. Eligible Exceptions

2.1 Extended Service Outage

If CASTIATOR experiences a verified service outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit. The outage must be confirmed on our end and attributable to our infrastructure. Credit requests must be submitted within 14 days of the outage being resolved.

2.2 Duplicate Charge

If you were charged more than once for the same subscription plan due to a technical error, you are entitled to a full refund of the duplicate charge(s). Proof may be required. Refunds are processed within 5-10 business days.

3. Non-Eligible Situations

• You changed your mind after purchasing.
• You purchased the wrong plan.
• You experienced issues with your own internet connection or device.
• Your account was suspended due to a Terms of Service violation.
• You forgot about your subscription or did not use it.
• Content libraries or channel availability changed.

4. How to Request a Refund

• Email us at [email protected] with subject: "Refund Request -- [Your Account Email]"
• Include: full name, email used to register, date of purchase, description of the issue, and payment reference number.
• Requests must be submitted within 7 days of the qualifying event.
• Our team will review and respond within 3 business days.

5. Try 1 Month

CASTIATOR offers a Try 1 Month to evaluate the Service before committing. Request yours on our homepage or contact us at [email protected].

6. Refund Processing

Approved refunds are returned to the original payment method within 5-10 business days. CASTIATOR is not responsible for delays caused by financial institutions.

7. Chargebacks

Please contact us before initiating a chargeback. Unauthorized chargebacks may result in immediate account suspension.

8. Changes to This Policy

We may modify this policy at any time. Changes will be posted at https://castiator.com/refund.html.

9. Contact

Email: [email protected]
Website: https://castiator.com